Thank you for taking the time to complete this short survey. We are constantly striving to meet and/or exceed your expectations relative to patient care, communication with you and your staff, customer service, and facility/service attributes. These efforts are to facilitate a better, more consistent and more harmonious relationship. VSDS is an extension of your practice and we are extremely proud that you continue to choose and trust our hospital to fulfill your needs. Thank you kindly for taking a moment out of your busy schedule to share your views. Practice Name (Optional): 1. Overall, how satisfied were you with our services? Excellent Satisfactory Needs Improvment Elaborate: 2. Overall, how satisfied were your clients with our services? Excellent Satisfactory Needs Improvment Elaborate: 3. Did you receive timely follow-up and referral letters? Excellent Satisfactory Needs Improvment Elaborate: 4. If you ever had a problem were your issues addressed thoroughly and professionally? Excellent Satisfactory Needs Improvment Elaborate: 5. When you had questions, were they answered to your satisfaction? Excellent Satisfactory Needs Improvment Elaborate: 6. Does the specialist not being boarded have an impact on your referral volume? Yes No Elaborate: 7.Is our availability to you and your clients adequate? Yes No If not, please list time/days you or your clients would like us to have appointments available: 8. Do you attend the lecture series? Yes No Elaborate: 9. Is the lecture series beneficial to you and your staff? Yes No Suggested topics for future lectures: 10. What other specialists would you like added to our hospital? 11. If we add an intern program, will that affect your referral volume? Yes No Elaborate: 12. Would it be beneficial to your practice if VSDS provided a full in-house lab (Idexx, Antech, etc.) which would be accessible for use? Yes No Elaborate: 13. Would an inhouse lab increase your referral volume? Yes No Elaborate: 14. Additional comments: